​1. Overview
​At Kemo IPTV, we strive to provide the most reliable streaming experience. Your satisfaction is our top priority. This policy outlines the conditions under which Kemo IPTV issues refunds to ensure a fair and transparent relationship with our global subscribers.
​2. Refund Eligibility (The 7-Day Guarantee)
​We offer a partial refund for any Kemo IPTV subscription canceled within the first 7 days from the date of purchase.
​Note: After this 7-day period, no refunds will be issued under any circumstances. We encourage all users to test their connection during this window.
​3. How to Request a Refund
​To initiate a refund for your Kemo IPTV plan, you must contact our support team at [YourContactEmail@example.com] within the 7-day eligibility window.
​Please include the following details in your email:
​Your Full Name.
​Kemo IPTV Transaction ID or Order Number.
​Date of Purchase.
​Detailed reason for the refund request (this helps us improve the Kemo IPTV service).
​4. Refund Calculation & Processing Fee
​Refunds for Kemo IPTV are calculated as follows:
​Used Service: If you have used the service, the refund will be pro-rated based on the remaining days of your subscription, minus a fixed processing fee to cover transaction costs.
​Unused Service: If the account was never activated/used, a full refund will be issued, minus the processing fee.
​Processing Fee: A small administrative fee is deducted from all Kemo IPTV refunds to cover gateway and banking charges.
​5. Refund Payment Method
​All refunds will be sent back to the original payment method used during your Kemo IPTV purchase. Please allow [X] business days (usually 5-10 days) for the funds to reflect in your bank account or credit card statement.
​6. Important Exceptions
​After 7 Days: No refunds are granted once the 7-day period has passed.
​Add-ons: Refunds do not apply to any additional services, premium add-ons, or custom features added to your base Kemo IPTV plan.
​Technical Issues: Before requesting a refund, we highly recommend contacting the Kemo IPTV technical support team to resolve any setup or buffering issues.
​7. Contact Us
​If you have any questions regarding your Kemo IPTV subscription or this policy, please reach out to us at: [YourContactEmail@example.com].